Behind the Scenes of Service Design Education: A Process-Centric Analysis - Cnam - Conservatoire national des arts et métiers
Conference Papers Year : 2024

Behind the Scenes of Service Design Education: A Process-Centric Analysis

Les coulisses de l’ingénierie d’un enseignement de design de services Une analyse centrée sur le processus

Frédérique Simon
  • Function : Author
  • PersonId : 1432491
Cécile Moline
  • Function : Author
  • PersonId : 1432492

Abstract

OBJECTIVES:

The growing popularity of design thinking in both corporate and administrative sectors has revealed the potential of user-centric approaches to drive societal transformation. However, the application of this expertise to socio-technical transitions remains in its early stages. Previous work (Abramovici et al., 2023; 2022) has lighted the challenges of mobilizing citizen participation in urban projects, demonstrating the limitations of existing frameworks. Our research emphasizes the critical role education plays in preparing design experts to empower individuals and communities, enabling them to contribute to problem-solving and decision-making processes within urban development.

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Dates and versions

hal-04753107 , version 1 (25-10-2024)

Identifiers

  • HAL Id : hal-04753107 , version 1

Cite

Marianne Abramovici, Sylvie Mercier, Frédérique Simon, Cécile Moline. Behind the Scenes of Service Design Education: A Process-Centric Analysis. 34th RESER International Conference : Co-creating sustainable solutions for Future-proof Societies, VTT Technical Research Center of Finland, Oct 2024, Helsinski, Finland. ⟨hal-04753107⟩
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