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Experimenting and prototyping the design of complex servicesEuropean Review of Service Economics and Management, 2019, 2 (8), pp.55-90. ⟨10.15122/isbn.978-2-406-09862-1.p.0055⟩
Journal articles
hal-02430456v1
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Experimenting and prototyping to design complex services. The remote assistance case13th IRNOP Conference, Jun 2017, Boston, United States
Conference papers
hal-03640775v1
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